PHILOSOPHY
At the core you need to have a philosophy around what customer service actually is, and how it is executed daily through your people, processes, and technology.
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- Start to Finish Customer Service
- Policy – a course of action selected from among alternatives; a high level plan embracing the general principles and aims of an organization.Procedure – an established mode of conducting business; a practice; a prescribed course; steps taken as part of an established order.Standard – a criterion; an established or accepted level of achievement.Service – assisting someone else; the act of assistance. When it comes to policies, this is how we behave as we work with the customer, within the policy.
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