Customer Service Resource Center

PHILOSOPHY
At the core you need to have a philosophy around what customer service actually is, and how it is executed daily through your people, processes, and technology.

Have a…

At times in business, these two concepts seem to be opposing forces. On one end of the spectrum is the concept of service; meeting and exceeding the customer’s needs, creating an interaction that…

Is it my imagination or has customer service really taken a beating lately? It seems that, on an almost daily basis, we experience less than adequate customer service. Conversely, we could go ages…

It doesn’t matter if you own a business that is a large conglomerate or just a sole-trader, if you do not give excellent customer service, your company will eventually fail. That extra personal…

In customer service the key priority is to be the first port of communication for all customers and to deal with all of their inquiries, questions and requests regarding the services provided by…

As with all forms of business, providing good customer service is a must for Internet marketers. There is no reason why an Internet based business should provide any different standard of customer…

If you could discover a no cost way to increase sales and profitability, would that interest you? That’s exactly what we’re talking about in this series because universally poor customer service…

There are several different ways to make big money online by taking advantage of work at home jobs. One opportunity that is growing in popularity are customer care professional jobs. A customer…

Recently I spent over two weeks in Japan. I spent my time in Yokohama, Tokyo, Shizuoka and Kyoto. This article was originally written while I was still overseas.

Although I had been working…

There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what…